Part 1. The New Metrics
• A New Discipline
• The Balanced Scorecard
• Metrics & Leadership
• Evaluate Your Metrics
Part 2. What to Measure
• Measurement Models
• Defining Your Metrics
• Three-Step Method
• Sourcing Performance Categories
Part 3. Using Metrics to Improve Performance
• Reporting Performance
• Improving Performance
• Aligning Your Organization
• Managing Accountabilities
Part 4. Advanced Metrics
• Gaining Leverage
• Process Metrics
• Capability Metrics
Part 5. Issues to Anticipate
Part 6. Performance Management: Big Picture
Part 7. Resources & Glossary |
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Measuring Performance
Using the new metrics to deploy strategy and improve performance.
ISBN 0-9702471-1-7
Author: Dr. Bob Frost
In less than 100 pages, Measuring Performance offers a
succinct, yet comprehensive, overview of strategy-based
performance metrics and performance management. This easy-to-read
book can be distributed to managers and executives or
used as an invaluable workshop guide to assist in implementing
and understanding the new metrics. |
Measuring Performance is an essential primer that organizes
and clarifies the emerging discipline of performance metrics.
It includes sections on Balanced Scorecards, Evaluating Your
Metrics, What to Measure, Defining New Metrics and more. For
more about what's included, see the Table of Contents at left.
Measuring Performance provides the basics in a clear and practical
style, and offers a number of examples drawn from the author's
extensive experience with leading organizations.
See our Order Form for details on getting
the copies you need.
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