Part 1. Introduction
• The New Metrics
• Multiple Perspectives
• A Balancing Act
• Valuable Change
Part 2. Measuring Frameworks
• Balanced Scorecard
• Strategy Maps
• Stakeholder Framework
• Program Logic Model
• Enterprise Performance Framework
• Cascading Framework
Part 3. Using the Frameworks
• Choosing a Framework
• Critical Success Factors
• Three-Step Method
• How Many Measures?
Part 4. Staying on Track
• Signs of Success
• Signs of Trouble
Part 5. Doing the Work
• Starting Right
• Telling the Story
References and Notes |
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Designing Metrics
Crafting Balanced Measures for Managing Performance.
ISBN 978-0-9702471-2-4
Author: Dr. Bob Frost
In a quick and easy read, Designing Metrics offers a clear,
simple overview of the most important frameworks and ideas
for getting the balanced measures you need for managing
performance. Only 80 pages long, this book was written
specifically to equip people in organizations, functional
areas, and workgroups |
in all types of organizations to understand and develop performance
measures—it can be distributed to key people in your organization
or used as a workshop guide for understanding and developing
new metrics.
Designing metrics provides the basics in a clear and practical
style, and offers a number of examples and illustrations drawn
from the author's extensive experience with leading organizations.
Designing Metrics organizes and clarifies the work of designing
metrics, with sections that focus on need and benefits of balanced
metrics, the most useful frameworks for designing metrics, how
to use the frameworks, and how to get the work done in your
organization or workgroup. For more details, see the Table of
Contents at left.
Designing Metrics contains essential material on how to develop
balanced metrics. It is brief and written for easy reading,
so you can get everyone familiar with the tools and methods
for designing and developing metrics.
See our Order Form for details on getting
the copies you need.
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